Travel Alerts

It's important to stay informed and on top of any events that could affect your holiday.
Zoom to this page for travel news and warnings.

 
 


MOUNT AGUNG VOLCANIC ERUPTION, BALI
 

Updated Alert: 16th January 2018

We wish to inform customers about an update on Mount Agung in Bali. The volcano continues to erupt intermittently. The volcanos latest eruption occurred on 16th January 2018 resulting in further Ash Clouds. Our policy continues to exclude cover for Mount Agung volcano.  This has been in place since November 22nd Midday (AEDT). 
 
Cover is only available for Mount Agung if you purchased a policy before 10am 18th September 2017 (AEDT) or between 9am 6th November and midday 22nd November 2017.  The reason this is in place is because our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy. 

If you entered a policy during the times noted above, we would expect you would have done so with an awareness of the heightened volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Agung volcanic ash cloud. 

Updated Alert: 27 November 2017
Original Alert Issued: 18 September 2017

We are aware that some of our customers are affected by Bali’s Mount Agung volcano, which has erupted for a second time causing cancellations and disruptions to flights in and out of Indonesia.

Volcanic ash is a serious safety concern for aircrafts, and airlines are monitoring the situation closely. For a full list of affected flights, please check with your airline. Here are some popular airline links to check for travel alerts and flight schedules.

Airline News Link Contact Number Twitter Feed
 AirAsia   +62 804 1333 333 (Bali)  https://twitter.com/AirAsia
 Garuda Indonesia    +62 21 2351 9999 (Bali)  https://twitter.com/GarudaCares
 Jetstar   13 15 38; + 61 3 9645 5999 (Australia)   https://twitter.com/JetstarAirways 
 Malaysia Airlines   +603 7843 3000 (outside Malaysia)  https://twitter.com/MAS
 Qantas   13 13 13;  +62 21 2555 6300 (Bali  https://twitter.com/qantas 
 Singapore Airlines    13 10 11; +65 6223 8888 (Singapore   https://twitter.com/SingaporeAir
 Virgin Australia   13 67 89; +61 7 3295 2296 (Australia)  https://twitter.com/VirginAustralia 




 

 


IF YOU PURCHASED A POLICY BEFORE 10AM 18 SEPTEMBER (AEDT), OR BETWEEN 9AM 6TH NOVEMBER 2017 AND MIDDAY 22ND NOVEMBER 2017:
COVER IS AVAILABLE

The following information concerns those affected by the Mount Agung volcanic ash cloud whom purchased their policy within the dates that cover was available.

IF YOU ARE CURRENTLY TRAVELLING:
  • If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to Mt. Agung volcanic activity, there may be provision to claim for reasonable additional travel, accommodation and meal expenses depending upon the policy purchased.

  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement (PDS) and Certificate of Insurance you received when you purchased your travel insurance.

  • If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of Mt. Agung volcanic activity.


IF YOU haven't departed yet:
  • If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Mt. Agung volcanic activity and you have not yet departed, you may have provision to claim for cancellation or rearrangement of your journey (whichever is the lesser).

  • We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

CLAIMS INFORMATION:

In  the event of a claim covered by your policy, you must take all reasonable steps to reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the Zoom claim form .  For any questions, please contact Zoom Customer Service on 1300 049 880.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

IF YOU PURCHASED A POLICY OUTSIDE OF THE DATES STATED ABOVE: COVER IS NOT AVAILABLE FOR TRAVEL SERVICE DISRUPTIONS RELATING TO MOUNT AGUNG. 

Our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy. If you entered a policy during the times noted above, we would expect that you would have done so with an awareness of the heightened volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Agung volcanic ash cloud.

Issued: 20 September 2017

We are aware that an earthquake has struck near Mexico City which may have an impact on policyholders travelling to the area. First and foremost, our sympathies and thoughts go out to all those affected by this. We advise all customers who are travelling to or are already in the affected areas to take care and please do not hesitate to contact our emergency service if you require assistance. 

If you are currently travelling and need emergency assistance please call (+) 61 2 8015 6287. We urge all people to remain up to date with the latest media advice.

This information was issued on Wednesday 20 Septemeber 2017 and applies to your travel insurance policy with Zoom. Find out more.

Issued: 19 September 2017

We are aware that some flights in and out of Auckland have been cancelled or delayed due to the fuel shortage at Auckland Airport. Fuel supplies have been rationed and airlines are looking to refuel in Australia and elsewhere to keep long-haul services running.  Follow this link to find out more information concerning policyholders whose pre-paid travel arrangements have been affected by this event. Read more.
 

VOLCANIC ACTIVITY, MOUNT AGUNG, INDONESIA

Issued: 18 September 2017

Indonesia has raised the alert level for the Mount Agung volcano on the tourist island of Bali following an increase in volcanic and tectonic activity.

The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance. It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

 

Issued: 18 August 2017

A recent event has taken place involving a van ploughing through pedestrians in Barcelona's Las Ramblas tourist area.  Our sympathies and thoughts go out to all those affected by this, and the subsequent tragic events that have taken place in Spain.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

Issued: 23 May 2017

There has been an explosion at the Ariana Grande concert at Manchester Arena in Manchester. Local authorities have confirmed that there have been a number of fatalities and injuries.

We would firstly like to extend our deepest sympathies to all those affected by this tragic event in Manchester on Wednesday, 23rd May 2017.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

CYCLONE DONNA

Issued: 5 May 2017

We are aware that Cyclone Donna may have an impact on policyholders travelling from or to Vanuatu.

We advise all customers who are travelling in and around the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 


 

 
Cover holder at Lloyds