Travel Alerts

It's important to stay informed and on top of any events that could affect your holiday.
Zoom to this page for travel news and warnings.

 


TSUMAMI & EARTHQUAKE, INDONESIA

Issued: 02 October 2018

On 28 September 2018, a 7.5 magnitude earthquake and subsequent 18-foot tsunami hit Central Sulawesi leaving Palu and the surrounding area devasted.  The media are advising that well above 800 people have died in this tragic event.  Our heart-felt thoughts go out to all those individuals and families that have been affected.

Communications and transport infrastructure in the Palu area have been paralysed. Australians wishing to depart the area should check with their local travel provider, monitor media and follow the instructions of local authorities. The level of advice from the Department of Foreign Affairs and Trade (DFAT) remains Exercise a high degree of caution in Indonesia, including Bali and southern Lombok. Reconsider your need to travel to northern Lombok, the Gili Islands and Central Sulawesi and Papua provinces.  Please visit the Smart Traveller website to stay up to date with the latest advice issued  by DFAT.

If you are in Indonesia and need emergency assistance, please call us on (+) 61 2 8015 6287.
 

LOMBOK, INDONESIA EARTHQUAKE 


Issued: 06 August 2018

A 6.9 magnitude earthquake struck the island of Lombok in Indonesia at 7:45pm local time yesterday, resulting in over 90 fatalities. First and foremost, our heartfelt thoughts and sympathies go out to all those affected by this tragic event.

If you're a Zoom policyholder in Indonesia and require emergency assistance, please call (+) 61 2 8015 6287.

If you're a customer who is travelling to or are already in the affected areas, please stay safe, follow instructions from authorities and montior the media closey.  DFAT have not issued a warning at this time, but please stay up to date with the Smartraveller advice issued by DFAT and register your details if you haven't already.

Read more on cover for Lombok's most recent earthquake.


MT KILAUEA VOLCANIC ERUPTION, HAWAII

Issued: 18 May 2018

We wish update customers that following the eruption and elevated seismic actitivy on 3 May (local time), Hawaii's Kilauea volcano has had an explosive eruption. The surrounding areas have been impacted by eruptions of lava flow from volcanic fissures and plumes of ash.  Please refer to your travel providers following service interruptions as they can best assist with making alternative arrangements.

​If you need assistance or advice, contact our 24 hour Emergency Global Assistance team on the numbers listed on our website or on your certificate of insurance.

News of this ongoing event has been widely publicised. If you enter into a policy after an event has occurred, cover may not be available for that event.

For policies issued prior to 4:30pm AEST 4 May 2018 there is provision for cover.  For policies issued after 4:30pm AEST 4 May 2018 there is no cover for any claims arising from this event.

If you entered into a policy after 4:30pm AEST 4 May 2018, we would expect you would have done so with an awareness of the heightened volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Kilauea volcanic ash cloud. Read more on cover for Mt Kilauea Hawaii, USA.

VOLCANIC ERUPTION OVERVIEW



Issued: 23 February 2018

Mt. Sinabung, Sumatra, Indonesia – Erupted on 13 January
Mt. Agung, Bali, Indonesia – Erupted on 16 January
Mt. Mayon, Philippines – Impending Eruption

As Mt. Sinabung has already erupted, and Mt. Mayon is experiencing an impending eruption, they are now known events. This means that we will treat any claims related to volcanic activity from policies purchased after 16 January 2018 as ‘foreseen’ and therefore not covered under a relevant insurance policy. Even so, if you would still like us to consider whether your loss is covered then please submit a claim.

For details on cover for Mount Agung, Bali please refer to Zoom's Mt Agung volcano travel alert page.


MOUNT AGUNG VOLCANIC ERUPTION, BALI
 

Updated Alert: 16 January 2018

We wish to inform customers about an update on Mount Agung in Bali. The volcano continues to erupt intermittently. The volcanos latest eruption occurred on 16th January 2018 resulting in further Ash Clouds. Our policy continues to exclude cover for Mount Agung volcano.  This has been in place since November 22nd Midday (AEDT). 
 
Cover is only available for Mount Agung if you purchased a policy before 10am 18th September 2017 (AEDT) or between 9am 6th November and midday 22nd November 2017.  The reason this is in place is because our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy. 

If you entered a policy during the times noted above, we would expect you would have done so with an awareness of the heightened volcanic activity. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Mt Agung volcanic ash cloud. Read more on cover for Mount Agung, Bali.

Issued: 20 September 2017

We are aware that an earthquake has struck near Mexico City which may have an impact on policyholders travelling to the area. First and foremost, our sympathies and thoughts go out to all those affected by this. We advise all customers who are travelling to or are already in the affected areas to take care and please do not hesitate to contact our emergency service if you require assistance. 

If you are currently travelling and need emergency assistance please call (+) 61 2 8015 6287. We urge all people to remain up to date with the latest media advice.

This information was issued on Wednesday 20 Septemeber 2017 and applies to your travel insurance policy with Zoom.
Read more on cover for Mexico City earthquake.

Issued: 19 September 2017

We are aware that some flights in and out of Auckland have been cancelled or delayed due to the fuel shortage at Auckland Airport. Fuel supplies have been rationed and airlines are looking to refuel in Australia and elsewhere to keep long-haul services running.  To find out more information concerning policyholders whose pre-paid travel arrangements have been affected by this event, read more on cover for Auckland Fuel Crisis.
 

VOLCANIC ACTIVITY, MOUNT AGUNG, INDONESIA

Issued: 18 September 2017

Indonesia has raised the alert level for the Mount Agung volcano on the tourist island of Bali following an increase in volcanic and tectonic activity.

The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance. It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

 

Issued: 18 August 2017

A recent event has taken place involving a van ploughing through pedestrians in Barcelona's Las Ramblas tourist area.  Our sympathies and thoughts go out to all those affected by this, and the subsequent tragic events that have taken place in Spain.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

Issued: 23 May 2017

There has been an explosion at the Ariana Grande concert at Manchester Arena in Manchester. Local authorities have confirmed that there have been a number of fatalities and injuries.

We would firstly like to extend our deepest sympathies to all those affected by this tragic event in Manchester on Wednesday, 23rd May 2017.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

CYCLONE DONNA

Issued: 5 May 2017

We are aware that Cyclone Donna may have an impact on policyholders travelling from or to Vanuatu.

We advise all customers who are travelling in and around the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 


 

 
Cover holder at Lloyds