Travel Alerts

It's important to stay informed and on top of any events that could affect your holiday.
Zoom to this page for travel news and warnings.

 


MOUNT AGUNG VOLCANIC ERUPTION, BALI
 

Updated Alert: 22 November 2017
Original Alert Issued: 18 September 2017

Mount Agung, Bali, Indonesia has begun erupting. There is an exclusion zone in place with public activity prohibited within a proximity of 7.5 kilometres and 6 kilometres in some areas. Bali's international airport remains open and no scheduled flights to or from Bali have been affected at this stage. We are now issuing a cut-off time for new policies purchased for this known event.

POLICIES PURCHASED AFTER MIDDAY 22ND NOVEMBER 2017: MOUNT AGUNG IS EXCLUDED

For Zoom policies purchased after midday (AEST) on 22 November 2017 cover is not available for claims arising from any volcanic activity, including travel service disruptions due to ash cloud, as such events were not considered unforeseen at the time of purchase.

We are monitoring the situation and will advise if and when this position changes.

The Department of Foreign Affairs and Trade (DFAT) is urging travellers to monitor local media, follow instructions from local authorities and contact airlines if the volcano does erupt.

POLICIES PURCHASED BETWEEN 9AM 6TH NOVEMBER 2017 AND MIDDAY 22ND NOVEMBER 2017: COVER IS AVAILABLE

For Zoom policies purchased between 9:00AM (AEST) on 6 November 2017 and midday (AEST) on 22 November 2017 cover is available for claims arising from any volcanic activity, including travel service disruptions due to ash cloud, as such events were not considered unforeseen at the time of purchase.

For policies purchased prior to 6 November, please refer to Zoom's original travel alert for Mount Agung issued on 18 September 2017.
 


MOUNT AGUNG VOLCANO, BALI


Updated Alert: 6 November 2017
Original Alert Issued: 18 September 2017

Indonesian authorities lowered the volcano’s alert status one notch, to the second-highest alert level (level 3) on Sunday 29 October following a significant decrease in seismic activity. There is still an exclusion zone in place, however the radius has been reduced.  Public activity is prohibited within a proximity of 7.5 km and 6 kilometres in some areas.

For further information please refer to Zoom's original travel alert for Mount Agung issued on 18 September 2017.

Issued: 20 September 2017

We are aware that an earthquake has struck near Mexico City which may have an impact on policyholders travelling to the area. First and foremost, our sympathies and thoughts go out to all those affected by this. We advise all customers who are travelling to or are already in the affected areas to take care and please do not hesitate to contact our emergency service if you require assistance. 

If you are currently travelling and need emergency assistance please call (+) 61 2 8015 6287. We urge all people to remain up to date with the latest media advice.

This information was issued on Wednesday 20 Septemeber 2017 and applies to your travel insurance policy with Zoom. Find out more.

Issued: 19 September 2017

We are aware that some flights in and out of Auckland have been cancelled or delayed due to the fuel shortage at Auckland Airport. Fuel supplies have been rationed and airlines are looking to refuel in Australia and elsewhere to keep long-haul services running.  Follow this link to find out more information concerning policyholders whose pre-paid travel arrangements have been affected by this event. Read more.
 

VOLCANIC ACTIVITY, MOUNT AGUNG, INDONESIA

Issued: 18 September 2017

Indonesia has raised the alert level for the Mount Agung volcano on the tourist island of Bali following an increase in volcanic and tectonic activity.

The National Disaster Mitigation Agency said that the alert has been raised from normal to vigilance. It warned against panic, saying there would be further increases in volcanic activity and changes to the alert level before an eruption.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

 

Issued: 18 August 2017

A recent event has taken place involving a van ploughing through pedestrians in Barcelona's Las Ramblas tourist area.  Our sympathies and thoughts go out to all those affected by this, and the subsequent tragic events that have taken place in Spain.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

Issued: 23 May 2017

There has been an explosion at the Ariana Grande concert at Manchester Arena in Manchester. Local authorities have confirmed that there have been a number of fatalities and injuries.

We would firstly like to extend our deepest sympathies to all those affected by this tragic event in Manchester on Wednesday, 23rd May 2017.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 

CYCLONE DONNA

Issued: 5 May 2017

We are aware that Cyclone Donna may have an impact on policyholders travelling from or to Vanuatu.

We advise all customers who are travelling in and around the affected areas to take care during the current weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest media advice.

Please see more information that will apply to your travel insurance policy with Zoom. Read more. 


 

 
Cover holder at Lloyds