Personal information is data that can be used to identify or contact a single person. While some interactions with us, such as getting a quote, can be made anonymously or by using a pseudonym, in order to purchase a travel insurance policy, it is necessary for us to know who you are. We require certain personal information such as your name, age, contact details, credit card details, travel destinations and in certain circumstances, health information for those covered on your policy.
There are several ways we may collect your personal information. This includes, completing forms on our website, when you speak to someone in the call centre, during conversations with our claims team, or through associated appointed third party agents.
For claims, we may collect your details from family members, groups, associations, doctors, medical staff and any other third parties that have been instructed by you to deal with us. We will never collect sensitive information about you without your explicit consent.
We will only use your personal information for insurance purposes and to provide you with the best customer service that we can.
Such purposes include verifying your identity, offering you a quote, providing insurance to you, administering your policies, managing claims, and any other purpose which is stated to you at the time of collection or any purpose that you otherwise authorise. We use this data to improve your customer journey and ensure that we can deal with you quickly and efficiently. For example:
We will never sell, trade or rent your personal information. We will never give your information to an outside organisation, unless we need to in order to assist in arranging, issuing or managing your insurance.
When you purchase travel insurance from us, information you supply will be supplied to Underwriters at Lloyds (the insurer).
We may also need to provide your personal information to the insurer, and other third parties in Australia and overseas when you make a claim on your policies. For example claims handlers and investigators, professional advisors, your agents and our related companies.
We may also provide your information to others, if we are required to do so by law, you consent to the disclosure or under some unusual other circumstances which the Privacy Act permits.
We do our utmost to protect the privacy and security of any personal information we hold.
We hold your information in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers; in paper records; and/or in telephone recordings.
In some cases, your information may be archived and sent to an external data storage provider for a period of time. We use storage providers located in Australia who are regulated by the Privacy Act and the Australian Privacy Principles, as well as some storage providers located overseas.
We take security seriously and protect your personal information in the following ways:
Anonymous data we collect includes, your computer’s IP address, recording the time and pages you visited, the device and browser you are using. Cookies by themselves cannot be used to discover the identity of a user. Cookies may also be used to help us tailor our online ads or to deliver an advertisement to you that may be more relevant to you. You can disable cookies in your web browser but if you do so, some features on this website may not work properly. Cookies are also used to ensure against fraud, misuse.
Any personal information that you provide to Zoom Travel Insurance will be collected and held by Insurance Geeks Pty Ltd. You have the right to request access to, or correction of, the information we hold about you by phoning or writing to us using the contact details outlined below.
Upon receipt of your request and enough information to allow us to identify you, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
If you believe your privacy has been breached, or if you have concerns about how we have handled your personal information, please contact our Privacy Officer using one of the methods outlined below.
Email: [email protected]
Phone: 1300 049 880
Post: Privacy Officer
Insurance Geeks Pty Ltd
Level 12, 338 Pitt Street
Sydney, NSW, 2000
We will investigate the matters raised and we will respond to you directly. If you are dissatisfied with our response, or with the way that the complaint was handled, then you should refer the matter to the Privacy Commissioner’s Office in accordance with the Privacy Act.
If you are unhappy with the response and/or resolution in relation to your complaint or with the way that the complaint was handled through the Complaints Resolution Process, you may be able to refer the matter to the Australian Financial Complaints Authority (AFCA) subject to its Terms of Reference or the Office of the Australian Information Commissioner. The contact details for these bodies are as follows:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Tel: 1300 78 08 08
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992