Personal information is data that can be used to identify or contact a single person. While some interactions with us, such as getting a quote, can be made anonymously or by using a pseudonym, in order to purchase a travel insurance policy, it is necessary for us to know who you are. We require certain personal information such as your name, age, contact details, credit card details (for payment purposes only), travel destinations and in certain circumstances, health information for those covered on your policy.
There are several ways we may collect your personal information. This includes, completing forms on our website, when you speak to someone in the call centre, during conversations with our claims team, or through associated appointed third party agents.
We may receive information from other sources such as joint marketing partners, publicly accessible social media platforms, and personal data may be acquired as one of the assets transferred in the event of a corporate sale, merger or acquisition.
If you make a claim, we may collect your information from others such as:
Your insurance broker if they lodge a claim or assist with the claim on your behalf;
Anyone involved in the basis of your claim, for example medical and emergency service providers, police, airlines, cruise and tour operators, - winter sports operators, vehicle rental companies and repairers;
Insurance compan ies, for example to find out if you have also made a claim with other insurers as part of our claims assessment and in determining the claim outcome; and
An assessor, if they are appointed to assess your claim. The assessor may interview parties, for example medical and emergency service providers, to obtain information needed for the claim.
We will only use your personal information, including sensitive information like medical information, to provide you with our travel insurance services. For example to:
Verify your identity, assess if you are eligible for cover, and arrange insurance, as well as other policy management services; and
Handle your insurance claim.
We may also use this data to improve your customer journey and ensure that we can deal with you quickly and efficiently. For example:
We will never give your information to an outside organisation, unless we need to in order to assist in arranging, issuing or managing your insurance.
When you purchase travel insurance from us, information you supply may be disclosed to:
We may disclose your personal information overseas to anyone involved in the basis of your claim, including the people listed above like medical and emergency service providers. Presently these recipients are located in the U.K., and New Zealand.
If a recipient is not regulated by laws that protect your information in a way that is similar to the Privacy Act, we will take reasonable steps to ensure that they protect your information in the same way we do or seek your consent before disclosing your information to them.
We may also provide your information to others, if we are required to do so by law, you consent to the disclosure or under some unusual other circumstances which the Privacy Act permits.
We do our utmost to protect the privacy and security of any personal information we hold.
We hold your information in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers; in paper records; and/or in telephone recordings.
In some cases, your information may be archived and sent to an external data storage provider for a period of time. We use storage providers located in Australia who are regulated by the Privacy Act and the Australian Privacy Principles, as well as some storage providers located overseas.
We take security seriously and protect your personal information in the following ways:
We use industry standard Secure Socket Layer (SSL) technology which encrypts the information you enter via our website. This prevents other computers impersonating your computer and prevents third parties reading or changing your information as it travels over the internet. If you are unhappy about entering your payment information online, then you are more than welcome to call our offices on 1300 049 880 to finalise your purchase.
We do not keep your credit card number. Our staff understand and respect customer's confidentiality and privacy in accordance with strict policies based on the Payment Card Industry Data Security Standards and according to data protection statutes.
Our related company offices operate secure data networks protected by industry standard firewalls and have password protection systems.
We restrict access to Personal Information to our employees, and contracted third party providers who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations.
We take appropriate steps to destroy or de-identify personal information if we no longer need it for any authorised purpose and are not required by law to retain it.
Anonymous data we collect includes, your computer’s IP address, recording the time and pages you visited, the device and browser you are using. Cookies by themselves cannot be used to discover the identity of a user. Cookies may also be used to help us tailor our online ads or to deliver an advertisement to you that may be more relevant to you. You can disable cookies in your web browser but if you do so, some features on this website may not work properly. Cookies are also used to ensure against fraud, misuse.
Any personal information that you provide to Zoom Travel Insurance will be collected and held by Insurance Geeks Pty Ltd. You have the right to request access to, or correction of, the information we hold about you by phoning or writing to us using the contact details outlined below.
Upon receipt of your request and enough information to allow us to identify you, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
If you believe your privacy has been breached, or if you have concerns about how we have handled your personal information, please contact our Privacy Officer using one of the methods outlined below.
Email: [email protected]surance.com.au
Phone: 1300 049 880
Post: Privacy Officer
Insurance Geeks Pty Ltd
Level 12, 338 Pitt Street
Sydney, NSW, 2000
We will investigate the matters raised and we will respond to you directly. If you are dissatisfied with our response, or with the way that the complaint was handled, then you should refer the matter to the Privacy Commissioner’s Office in accordance with the Privacy Act.
If you are unhappy with the response and/or resolution in relation to your complaint or with the way that the complaint was handled through the Complaints Resolution Process, you may be able to refer the matter to the Australian Financial Complaints Authority (AFCA) subject to its Terms of Reference or the Office of the Australian Information Commissioner. The contact details for these bodies are as follows:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Tel: 1300 78 08 08
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992