To process your claim, we are going to need certain documents and evidence from you.
But don’t worry, we’ve kept it simple and zippy, and we only ask for documents that we need.
Documents like medical reports, invoices, purchase receipts and police reports will help support your claim.
You'll find a checklist within each section of the claim form outlining what is required.
Download the claim form above. You can complete it by typing into the fields, alternatively
you can print the form and complete by hand.
Once you have completed the claim form, please check it thoroughly and send it back to us along
with your supporting documentation. You can scan or photograph your supporting documentation
and send to us by email:
You can post originals to us:
Travel Claims Centre
PO Box 10930
Brisbane Adelaide Street
If posting, please make copies for your records before sending to us.
If you would rather speak to us first, we’re happy to help.
We have a dedicated team on hand to guide you through the claims process.
You can call us on: 1300 383 550 (within Australia)
or +61 7 3164 3261 (from overseas)
Or you can email: