Issued: 10 September 2019
We are aware that Typhoon Faxai, may have an impact on Zoom policyholders, particularly those travelling to and from airports in the Tokyo area.
Typhoon Faxai, one of the strongest typhoons to hit the coastal city of Chiba on Monday morning brought heavy rain and winds. The storm then moved over Tokyo metropolitan area paralysing transport, including bus and rail services to and from Narita International airport.
We advise all customers who are travelling in and around the affected areas to take care during this weather event, and please do not hesitate to contact our emergency service if you require assistance. We urge all people to remain up to date with the latest flights and media advice.
The following information concerns policyholders whose travel arrangements have been affected by this weather event.
If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to this weather event there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, and we recommend you contact them for further details.
Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement (PDS) and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, if directly affected as a result of the typhoon.
If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of this weather event and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
We recommend you contact your travel agent travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, and we recommend you contact them for further details.
Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered into a policy after 8 am 9th September 2019 we would expect that this was done with an awareness of this weather event. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Japan Typhoon.