Issued: 6 August 2018
A 6.9 magnitude earthquake and aftershocks struck the island of Lombok in Indonesia at 7:45pm local time yesterday. Media reports indicate that this natural disaster has resulted in over 90 fatalities. Our heartfelt thoughts and sympathies go out to all those affected by this tragic event.
We're aware that this may have an impact on Zoom policyholders travelling to or within the affected areas.
If you're a Zoom policyholder in Indonesia and require emergency assistance, please call (+)61 2 8776 3010 or email [email protected].
If you're a customer who is travelling to or are already in the affected areas, but don't require emergency assistance, please refer to the information below.
If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to the Lombok earthquake there may be provision to claim for reasonable additional travel, accommodation and meal expenses.
We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details
Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement (PDS) and Certificate of Insurance you received when you purchased your travel insurance.
If you have not yet departed, your policy includes cover for cancellation of your journey, or the unused portions of your journey, if directly affected as a result of the earthquake.
If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).
We recommend you contact your travel agent travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, and we recommend you contact them for further details.