Vulnerable Customers & Family Violence

Prioritising and ensuring the safety of our customers is deep rooted in our D.N.A. 
We will always strive to support customers in difficult times with sensitivity, flexibility, empathy and care.



We recognise that family, domestic and financial abuse is a serious and sensitive issue. We encourage customers experiencing family violence to notify us of that fact by whatever means they feel comfortable.

We provide our customer-facing employees (including our claims, sales and complaints staff) with appropriate training so they can identify and support customers who are affected by family and domestic violence with extra care and flexibility.

You can find out about the support we will offer you, along with additional information regarding support services
y downloading and reading our Family Violence Policy.


Cover holder at Lloyds



If you are experiencing family violence always call 000 if you or a family member are in immediate danger

You can access 24/7 counselling and support nationally from 1800RESPECT
by calling 1800 737 732 or visit their website at 1800RESPECT