Our policies can be purchased online 24/7. If you have any questions about our travel insurance or have a question about claims, you can always search our frequently asked questions.
As our customer service team are currently working from home as a result of the COVID-19 outbreak, we are currently unable to answer phone queries. The best way to reach us for general enquiries is by emailing [email protected] We aim to answer all queries within 48 business hours.
The fastest way to lodge a claim is online. If you have questions or need help with a claim, you can email our claims team at [email protected]
In an emergency situation, time is critical. Contact our emergency assistance
service as soon as possible if you need to get to a hospital, are in an accident, require medical
evacuation or repatriation.
We understand that your travel plans may have changed due to the extraordinary circumstances of the coronavirus (COVID-19) pandemic and travel bans. To help, we are offering flexible options for our customers.
If your enquiry relates to travel being cancelled due to COVID-19 and travel restrictions, you may be entitled to a credit on your policy.
You can check your eligibility for an insurance credit.
If your policy hasn't started and you're within the 14-day cooling-off period, you can cancel your policy online and obtain a refund. Simply log in to Update Your Policy.