Contact Zoom


Travel is great - until something goes wrong. We're here to help whether you have a question
about what we cover, need to make a claim, change or cancel a policy or
need help in an emergency.  You can reach us in several ways. What are you waiting for? Zoom to it!
 

CUSTOMER ENQUIRIES

 


Our policies can be purchased online 24/7. 
If you have any questions about our travel insurance or have a question about claims, you can always search our frequently asked questions.

Our customer service team are currently unable to answer phone queries.  The best way to reach us for general enquiries is by emailing [email protected]  We aim to answer all queries within one business day.

The fastest way to lodge a claim is online.  If you have questions or need help with a claim, you can email our claims team on [email protected]

 
 
CONTACT EMAILS
CUSTOMER SERVICE & SALES

[email protected]

CLAIMS ENQUIRIES

[email protected]

24/7 EMERGENCY HELPLINE

In an emergency situation, time is critical.  Contact our emergency assistance
service as soon as possible if you need to get to a hospital, are in an accident, require medical
evacuation or repatriation.

CALL 
(+) 61 2 8776 3010

EMAIL
[email protected]

 


TRAVEL INSURANCE
CREDITS & REFUNDS

 

We understand that your travel plans may have changed due to the extraordinary circumstances of the coronavirus (COVID-19) pandemic and travel bans. To help, we are offering flexible options for our customers.

If your enquiry relates to travel being cancelled due to COVID-19 and travel restrictions, you may be entitled to a credit on your policy.
You can check your eligibility for an insurance credit.

If your policy hasn't started and you're within the 14 days cooling-off period, you can cancel your policy online and obtain a refund.  Simply log in to Update Your Policy.