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Zoom to Help

Zoom is here to help you with our 24/7 emergency assistance helpline. 
We are just a call away no matter where you are in the world.

 Our 24/7 Emergency Assistance Team are receiving a high number of enquiries from people who are not in an emergency medical situation. We will all get through this situation by working together and prioritising people who are sick, injured and vulnerable. Please do not call this line if you are not in a medical emergency. 

If you are in an actual emergency and experience a delay when calling our Emergency Team, please do not panic. Stay on the line if you can, or send an email to the below address. If you have sent an email, it will get seen, and our team will get in contact as soon as they can.



(+) 61 2 8776 3010

In an emergency situation, time is critical.  Contact our emergency assistance service as soon as possible if you need to get to hospital, are in an accident, require medical evacuation or repatriation.

We understand that it’s not always easy to make phone calls from overseas. If you need to get in touch in an emergency, but don't have access to a telephone you can email us here.

Email: [email protected]


For non-emergency related claims enquiries, please contact us during normal business hours. 
For general claims you can complete your claim online in a few easy steps.

Or you can email:
  [email protected]


Visit here if you have a query regarding the coronavirus pandemic, including refunds and amendments to your policy.