Issued: 18 August 2017
A recent event has taken place involving a van ploughing through pedestrians in Barcelona's Las Ramblas tourist area. Firstly, our sympathies and thoughts go out to all those affected by this, and the subsequent tragic events that have taken place in Spain.
The below information was issued on Sunday 18 August 2017 and applies to your travel insurance policy with Zoom.
We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website. DFAT is urging Australians to follow local media for latest security information.
If you have been injured as a result of the attack in Barcelona, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team on (+) 61 2 8776 3010.
If you have been affected by this event, there may be provision for you to claim for certain benefits provided by your travel insurance policy. Limits, conditions and exclusions apply under your policy.
We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
In the event of a claim covered by your policy, you must take all reasonable steps to mitigate your out of pocket expenses, particularly when altering your trip arrangements (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. By reasonable we mean appropriate and consistent—for example if you have been using two star or budget accommodation on your trip to date, then we advise that the replacement accommodation you seek should be of a similar standard.
Australians travelling in Barcelona are encouraged to plan accordingly, follow DFAT's current travel advice for Spain and register their details with http://smartraveller.gov.au/help/me/australia/planning/Pages/register-travel.aspx