Coronavirus Outbreak

Travel information for Zoom policyholders relating to the recent outbreak of Coronavirus that has affected thousands of people in Wuhan, China and in other Asian countries, including Thailand and South Korea.
 


CORONAVIRUS OUTBREAK

 

Issued: 5 February 2020

It is always our priority to assist our customers when they need help. If you are overseas and have contracted the Coronavirus or have developed symptoms, please contact our 24/7 Emergency Assistance Team on +61 2 8776 3010.

The novel coronavirus (2019-nCoV) has been widely reported in the media and continues to make headlines around the world.

On 31 January, the World Health Organisation (WHO) declared the outbreak as a Public Health Emergency of International Concern (PHEIC).

All of our policies contain exclusions in relation to known events in the mass media and relating to an epidemic or pandemic.  Therefore, regardless of when you purchased your policy, it is unlikely that any claim (to anywhere in the world) will be covered if it relates to the coronavirus. However, we will assess each claim based on its individual facts and circumstances and policy terms and conditions.

The Australian Government (DFAT) raised its travel advice level to 'Do Not Travel' to all of China on 2 February 2020.

Your policy requires you to mitigate your costs. If your travel has been affected, we recommend you contact your airline and accommodation provider as soon as possible if you would like to amend your travel plans in and out of China.

Some airlines have announced they are offering refunds for travel to and from mainland China, and some are offering to waive cancellation fees. Some hotel providers have issued statements that they will offer free cancellations on all bookings in Wuhan or in greater China.
 

CORONAVIRUS OUTBREAK, CHINA


Updated: 28 January 2020

The Australian Government (DFAT) raised its travel advice level to 'Do Not Travel' to all of Hubei Province, China on 25 January 2020. The advice level has now been raised to ‘reconsider your need to travel’ for China overall.

The novel coronavirus (2019-nCoV) has been widely reported in the media and by authorities such as the World Health Organisation (WHO), and continues to make headlines around the world.  The situation of the outbreak, which originated in Wuhan, China, has rapidly escalated. There are now more than 4,500 reported cases in mainland China.

Travel restrictions have been heightened and wearing masks in public is now mandatory in some cities. The outbreak of the virus comes during the Lunar New Year celebration resulting in an expected increase in travel disruptions.

There is unlikely to be any cover for claims relating to or arising from the coronavirus (2019-nCoV) for travel to and/or from China for policies purchased after:

  • 10:00am AEDT on Saturday, 25 January 2020.


Policies purchased before the time above may also be subject to exclusions relating to an epidemic or pandemic. Please read your policy wording for the full policy terms, conditions, limitations and exclusions.

We advise all customers who are travelling to China or are already in the affected areas, to take care and please do not hesitate to contact our emergency assistance if you need help.

We also urge all travellers to remain up-to-date with the latest travel advice for China from Smartraveller and strongly recommend those concerned make themselves aware of the safety precautions for Coronavirus.


Issued: 23 January 2020

Chinese authorities have identified an outbreak of a new type of coronavirus, in Wuhan City in Hubei Province, China.

We are aware of concerns regarding travel to destinations with known cases of the Coronavirus.  We are continuing to monitor this issue in association with the relevant travel, government and health bodies. Chinese officials have reviewed this health concern and travel outbound from Wuhan has been restricted.

World Health Organisation (WHO) officials have held back on similar moves for now — and don’t expect widespread restrictions.

Department of Foreign Affairs (DFAT)'s site Smartraveller has upgraded its travel warning and now advises all Australians to reconsider their need to travel to and from Wuhan City in Hubei Province.

We advise all customers who are travelling to, or are already in the affected areas, to take care and please do not hesitate to contact our emergency assistance if you need help.

We also urge all travellers to remain up-to-date with the latest travel advice for China from Smartraveller and strongly recommend those concerned make themselves aware of the safety precautions for Coronavirus.

WHAT DOES THIS MEAN FOR TRAVEL TO CHINA AND COUNTRIES WITH KNOWN CASES OF CORONAVIRUS?

IF YOU haven't departed yet:
 
  • If you already have travel booked and you are concerned about whether you should travel to China, we recommend that you contact your airline, hotel and tour providers regarding the best option in altering your trip. There is no provision to claim under your policy for change of mind however some travel providers may provide penalty-free options to amend travel arrangements.

  • If you were planning on travelling to Wuhan, you must have purchased a policy before 11:59 PM (AEDT) 22 January in order to be covered. If you entered into a policy after 11:59 PM on the 22 January 2020, we would expect that this was done with an awareness of this event, the upgraded travel warning for Wuhan and the applied travel restrictions.

  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement (PDS) and Certificate of Insurance you received when you purchased your travel insurance.