In an emergency situation, time is critical. Contact our emergency assistance service as soon as possible if you need to get to the hospital, are in an accident, require medical evacuation or repatriation.
We understand that it’s not always easy to make phone calls from overseas. If you need to get in touch in an emergency, but don't have access to a telephone you can email us here.
Email: [email protected]
For non-emergency related claims enquiries, please contact us during normal business hours.
For general claims, you can complete your claim online in a few easy steps.
Or you can email:
Visit here if you have a query regarding the coronavirus pandemic, including refunds and amendments to your policy.