You must be under the age of 85 to buy a policy with Zoom. Those under 79 years can purchase a policy for a maximum trip duration of 365 days. Those aged between 80-85 years can purchase a policy for a maximum trip duration of 184 days only.
Annual multi-trip policies are available to
You do not need to include stopovers of less than 48 hours, except for the USA. If you're travelling to the USA for any part of your journey then you need to include it in the destinations you are travelling to.
Our frequent traveller policies cover you for an unlimited number of international and domestic trips for a whole year. However, there are limits on the individual trip durations. You can choose between 15 days or 45 days; if you’re planning a trip longer than 45 days, you should buy a single trip policy.
A standard excess fee of $200 applies to travellers aged 70-79. A $2,000 excess applies to travellers aged 80-85 if the claim is a result of injury or illness. For all other
Zoom covers a number of pre-existing medical conditions automatically. For further information and a full list of covered conditions head to our pre-
Yes, if you conceived naturally, without fertility treatment and with no complications then you are automatically covered up to and including the 24th week of your pregnancy for single pregnancies. If you're lucky enough to be experiencing a
You can buy a Zoom policy up to 12 months prior to your trip.
You can buy
Sure, you can extend your trip by up to 12 months provided we receive your request prior to your original policy expiry. However, if you resort to snail mail, we'll need to receive
Yes, Zoom will cover holders of a current and valid Australian permanent resident visa, partner/spouse visa or skilled working visa (457 or
-are aged 74 years and under; and
-hold a return ticket to Australia; and
-have a home in Australia to which they intend to return; and
-hold a current Australian visa which will remain valid beyond the period of their journey; and
-have private health insurance for the entire journey and beyond.
If you decide that you do not want this policy, you may cancel it within 14 days after you are issued your certificate of insurance. You will be given a full refund of the premium you paid, provided you have not started your journey or you do not want to make a claim or to exercise any other right under the policy. After this period, you can still cancel your policy but we will not refund any part of your premium if you do.
Yes, you can cover your expensive items with Zoom's
We automatically cover a wide range of adventure sports including diving,
Yes. You will need to buy the Bicycle Pack Add-on to cover your Bicycle. 'Bicycle Pack' covers for any loss, theft of or damage to a bicycle. We will pay or reimburse you up to $5,000 for
Yes, you can reduce the standard excess of $200 to $100 by selecting and paying a fee to reduce your excess during the payment process.
Yes. You are covered up to a combined total of $750 for your golf clubs, golf bag and golf trolley. If you are wanting a higher level of cover for individual golf items or higher combined limit you will need to buy the Golf Pack
You must complete a claim form within 30 days of your return to Australia. For all claims enquiries please use the contact details below:
Phone: 1300 383 550 (within Australia) or +61 7 3164 3261 (from Overseas)
Email: [email protected]
Address: PO Box 10930 Adelaide Street Brisbane QLD 4000
In a medical emergency, time is critical. Please phone: (+) 61 2 8015 6287.
For all other assistance services, please visit our emergency assistance page for all the numbers you need.
Zoom travel insurance is an Australian owned company underwritten