COMPREHENSIVE TRAVEL INSURANCE

Our comprehensive luggage cover is available up to $7,500 for all items combined. However, single item limits apply; personal laptops and computers are insured up to $3,000, mobile phones and tablets up to $1,000, and all other items up to $750. If you have an expensive item that does not fit into these categories, you can choose to insure it separately as a high value item for up to $5,000.

Our Comprehensive policy has Unlimited cover for cancellation. That means if you, your travelling companion, or a relative falls sick or becomes injured before your trip and you can no longer travel, you may be eligible to claim for any pre-paid lost deposits and cancellation fees. Conditions apply.

It’s important to know that in an emergency you’ll be covered for repatriation or medical evacuation to return you to your home after injury or illness overseas, or in the worst case in the event of your death. So should you have a slip on the slopes or you’re out at sea and require heli-evacuation, rest assured Zoom’s Comprehensive policy has you covered. Zoom policies cover up to $15,000 per person for the cost to bring you home, or for funeral or cremation.

No, if you are taking part in any kind of winter sports activity, you must purchase our ski and snow sports pack in the payment process to be covered.

Yes, however, single item limits of $750 apply to all luggage claims.  Please note you cannot purchase increased cover for jewellery, snow sport equipment or watercraft (other than surfboards).

We automatically cover 36 pre-existing medical conditions with no medical assessments or lengthy medical forms to complete. For further information and a full list of covered conditions head to our pre-existing medical conditions page.

You must be under the age of 85 to buy a policy with Zoom. Those under 79 years can purchase a policy for a maximum trip duration of 365 days. Those aged between 80-85 years can purchase a policy for a maximum trip duration of 184 days only. You must also be under the age of 69 to purchase our add-on ski or adventure packs.

We automatically cover a wide range of adventure sports including diving, bunjee jumping and horse riding and more. You can also buy our Adventure Pack to cover additional adventure sports. See a full list of activities activties covered under our Zoom policies.

Not automatically. During the purchase process select our cruise pack  under optional extras to ensure you're covered from ship to shore. This incudes cover for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Yes you can reduce the standard excess of $200 by paying a excess reduction fee within the payment process.