Air New Zealand Strike

Travel insurance information for Zoom policyholders relating to the planned Air New Zealand strike on 21st December 2018.


 


AIR NEW ZEALAND STRIKES

Issued: 12 December 2018

We are aware Air New Zealand aircraft maintenance engineers, aircraft logistics and related staff have scheduled a strike four days out from Christmas on 21st December 2018. 

Air New Zealand has said that close to 42,000 customers booked to travel domestically and internationally on that date may face potential flight cancellations if the strikes take effect.

The Aviation and Marine Engineers Association (AMEA) and the New Zealand trade union, E tū have notified Air New Zealand of a total strike by almost a thousand unionised employees on December 21st 2018. 

We recommend signing up to Air New Zealand Travel Alerts to receive the most up-to-date status information about your flight. 

If you're a Zoom customer who is travelling on the affected date, please refer to the information below.

IF YOU PURCHASED A POLICY BEFORE 11AM (AEST) ON 7TH DECEMBER

  • Your policy includes cover for cancellation of your journey, or the unused portions of your journey, as a result of the Air New Zealand strikes.

  • If your pre-booked travel arrangements need to be cancelled, delayed or rescheduled as a result of the Air New Zealand strike, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

  • If the strikes take effect, some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

IF YOU PURCHASED A POLICY AFTER 11AM ON 7TH DECEMBER 2018 (AEST) COVER IS NOT AVAILABLE

  • Our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy. If you entered a policy after the time noted above, we would expect you would have done so with an awareness of the Air New Zealand strikes. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Air New Zealand strikes.

  • We recommend you contact your travel agent travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.

CLAIMS INFORMATION:

In the event of a claim covered by your policy, you must take all reasonable steps to reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the Zoom claim form.  For any questions, please contact Zoom Customer Service on 1300 049 880.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances