Vietnam Vibes
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TRAVEL INSURANCE FOR VIETNAM
From skyscrapping megacities through to serene rural farmlands, the Vietnamese spirit has soared out of the ashes to become an entrepreneurial tourist magnet. Scroll on down for our handy guide to one of the world's most popular travel destinations. Zoom's Vietnam travel insurance has you covered for any unexpected holiday hurdles. Cover includes medical expenses should you fall sick or become injured, as well as cover for trip cancellation, lost luggage, family emergencies and more! What are you waiting for? Zoom to it!
VIETNAM QUICK GUIDE
Boasting stunning scenery, diverse cuisine reflecting local communities, and a rich and complex history, Vietnam is becoming one of Asia's fastest rising tourist destinations, with over 10 million visitors each year.
No matter which kind of Vietnamese experience you're planning, Zoom can cover your trip with a range of plans. You can minimise your costs with Medical Only cover, or choose to buy Comprehensive Travel Insurance for extra protection to cover things like travel delays and cancellation. Compare Zoom's Travel Insurance plans online today.
VISAS FOR VIETNAM
Aussies and Kiwis are required to have a valid visa to travel to Vietnam. The preferred way for most tourists is via the Visa on Arrival portal, which allows you to enter your details and pay for your visa ahead of time, then pick it up from one of the major airports - Hanoi, Ho Chi Minh City and Da Nang. You will need will need at least six months validity on your passport, and two additional standard passport sized photos.
Visa on Arrival is only available if you're travelling by air - so if you're crossing a land border to arrive, you will have to apply for a standard visa via the Vietnamese Embassy.
These rules can change quickly. Contact your nearest Vietnamese Embassy or Consulate before you travel for the most up to date information.
Hoi An is one of Vietnam's most beautiful cities, with more than 800 UNSECO-listed historic buildings, some with roots in the 16th Century. Grab an Old Town ticket (around $7AUD, valid for 10 days) for access to 18 of those buildings, plus museums, galleries, and more.
While you've certainly heard of its Chinese equivalent, Vietnam's Forbidden City, in Hue. This former imperial capital features stunning momument which have somehow survived three recent wars. See the Citadel, Imperial Tombs and Thien Mu Pagoda, and try the touristy but fun royal banquet experience.
Whichever major city you find yourself in, don't miss the opportunity to take a Vietnamese cooking class - it is some of the best food in the world, so why not learn to make it at home! A good idea is to find classes that include a trip to the market, so you can get familiar with new ingredients.
Halong Bay, with its dramatic tree-covered limestone islets and emerald water is a truly spectacular site. Largely a fishing community area, it is now a UNESCO World Heritage Site visited by hundreds of thousands of tourists every year. Regulation has not kept up with demand, with some unscrupulous operators running unsafe tours and cruises. Check review sites in advance, and if you look at your boat and don't feel safe, just don't get on. That said, there are many tour companies with great operations. While Halong Bay is *very* touristy, its majesty is simply not to be missed.
Visa on Arrival is only available if you're travelling by air - so if you're crossing a land border to arrive, you will have to apply for a standard visa via the Vietnamese Embassy.
These rules can change quickly. Contact your nearest Vietnamese Embassy or Consulate before you travel for the most up to date information.
ON ARRIVAL
There are a range of options to get out of Noi Bai International Airport (Hanoi). The public buses 7 and 17 depart at the right of the terminal exit and connect with the city centre for only 5000VND (~$0.28AUD). They run every 20 minutes or so from 5am to 10pm. Airport minibuses will take you straight to your door and costs 32 000 - 72 000VND (up to $4AUD). Confirm the price with the driver before you get in. Otherwise a private metered taxi to the city centre is around 320 000VND ($17AUD)
To head out of Tan Son Nhat International Airport (Ho Chi Minh City), the best way is probably via taxi. From the standard taxi rank, it's around 170 000 (~$10). For about twice that, you can take a Mai Linh taxi - a private company which prides itself on safety and reducing ripoffs. Pre-pay at the booth or with the marshall.
To head out of Tan Son Nhat International Airport (Ho Chi Minh City), the best way is probably via taxi. From the standard taxi rank, it's around 170 000 (~$10). For about twice that, you can take a Mai Linh taxi - a private company which prides itself on safety and reducing ripoffs. Pre-pay at the booth or with the marshall.
GETTING AROUND
Taxis are great for short distances. The language barrier may be an issue, so be sure to have a SIM card with GPS to help the driver out. For the long distances, tourist coaches are not only comfortable, but also incredibly cheap - often less than $10AUD to travel hundreds of kilometres. We don't recommend any trips that will have you on the roads at night - poor infrastructure and ambitious drivers are a mix that you don't need in your life. Trains are great for the ultra-long trips - just make sure you book one of the four-berth 'soft sleeper' tickets, otherwise you are in for a crowded and uncomfortable ride!
For the ultimate flexibility, consider hiring a driver - for as little as $10-50AUD a day, you can hire a personal driver who will take the stress out of being on the road. Speak to your hotel or hostel for recommendations.
For the ultimate flexibility, consider hiring a driver - for as little as $10-50AUD a day, you can hire a personal driver who will take the stress out of being on the road. Speak to your hotel or hostel for recommendations.
BEST TIME TO VISIT
If you're travelling throughout Vietnam, you have plenty of options of when to go. The south is warm year-round, and although downpours tend to be frequent around May to November, they only last a few hours and you can get on with your day. On the other hand, Hanoi and Sapa are cool and dry in winter, hot and humid in summer.
WHERE TO GO
Hanoi and Ho Chi Minh City are the largest of Vietnam's cities, and they have wildly different personalities. Administrative capital Hanoi is often considered old-world and romantic, while Ho Chi Minh is an economic powerhouse that does not stop. Hanoi's colonial architecture is stunning, while Ho Chi Minh has gorgeous Botanic Gardens and some of the best museums to the American War, but is also home to historical treasures from its French and Cantonese pasts, including Notre Dame Cathedral and the Jade Emperor Pagoda.Hoi An is one of Vietnam's most beautiful cities, with more than 800 UNSECO-listed historic buildings, some with roots in the 16th Century. Grab an Old Town ticket (around $7AUD, valid for 10 days) for access to 18 of those buildings, plus museums, galleries, and more.
While you've certainly heard of its Chinese equivalent, Vietnam's Forbidden City, in Hue. This former imperial capital features stunning momument which have somehow survived three recent wars. See the Citadel, Imperial Tombs and Thien Mu Pagoda, and try the touristy but fun royal banquet experience.
Whichever major city you find yourself in, don't miss the opportunity to take a Vietnamese cooking class - it is some of the best food in the world, so why not learn to make it at home! A good idea is to find classes that include a trip to the market, so you can get familiar with new ingredients.
Halong Bay, with its dramatic tree-covered limestone islets and emerald water is a truly spectacular site. Largely a fishing community area, it is now a UNESCO World Heritage Site visited by hundreds of thousands of tourists every year. Regulation has not kept up with demand, with some unscrupulous operators running unsafe tours and cruises. Check review sites in advance, and if you look at your boat and don't feel safe, just don't get on. That said, there are many tour companies with great operations. While Halong Bay is *very* touristy, its majesty is simply not to be missed.
MUST KNOW TIPS
April 30th is Reuinification Day, a public holiday celebrating the Fall of Saigon and the capture of the South by the People's Army of Vietnam and the Viet Cong. Marking the end of the Vietnam war, major cities come alive with a wash of fireworks, lights and parades. It is also a day of significant hurt for some, and is nicknamed 'Black April'. So be aware that reception to the festivities may be mixed, depending on where you are and who you speak to.
Don't underestimate the size of the country! While narrow, it stretches along the South China Sea from Cambodia's south, past Laos' eastern border, and then into China's south - the trip from Hanoi to Ho Chi Minh City is over 26 hours by car, while the whole country end to end is nearly 40 hours! So if you want to 'see it all' give yourself at least three to four weeks.
Because of how long the country is, the climate varies significantly - the north can snow during winter, while the south only has two seasons - hot and wet or hot and dry!
Don't bother with trying to pay with a credit card - it makes you vulnerable to scammers and cash is king anyway. So take out what you need from the ATMs at the start of the day and get ready to haggle.
Don't drink the tap water - it's that simple. Even in the major cities where water is chlorinated, pollutants can enter the water supply due to ageing infrastructure. Drink bottled, boiled, or filtered water instead.
Don't underestimate the size of the country! While narrow, it stretches along the South China Sea from Cambodia's south, past Laos' eastern border, and then into China's south - the trip from Hanoi to Ho Chi Minh City is over 26 hours by car, while the whole country end to end is nearly 40 hours! So if you want to 'see it all' give yourself at least three to four weeks.
Because of how long the country is, the climate varies significantly - the north can snow during winter, while the south only has two seasons - hot and wet or hot and dry!
Don't bother with trying to pay with a credit card - it makes you vulnerable to scammers and cash is king anyway. So take out what you need from the ATMs at the start of the day and get ready to haggle.
Don't drink the tap water - it's that simple. Even in the major cities where water is chlorinated, pollutants can enter the water supply due to ageing infrastructure. Drink bottled, boiled, or filtered water instead.
ZOOMING ELSEWHERE?
Are you planning to zoom somewhere else on your Asian holiday? Flying to the Philippines or is the next stop Nepal? Wherever you're headed, we've got helpful advice on other popular travel destinations to check out. What are you waiting for? Zoom to it!COMPARE VIETNAM TRAVEL INSURANCE
COMPARE PLANS(Benefits are per adult) Expand to see benefits & limits in detail |
Medical Only | Standard | Comprehensive MOST POPULAR |
|---|---|---|---|
 MEDICAL |
Unlimited | Unlimited | Unlimited |
| 24/7 Emergency Assistance Services | Unlimited | Unlimited | Unlimited |
| 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements. | |||
| Overseas Emergency Medical & Hospital Expenses^ | Unlimited | Unlimited | Unlimited |
| Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits. | |||
| Includes Dental Expenses (per person) | $500 | $500 | $500 |
| Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth. | |||
| Additional Expenses | - | $10,000 | $50,000 |
| Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas) | |||
| Includes Family Emergency | - | Yes | Yes |
| Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies) | |||
| Includes Resumption of Journey | - | $3,000 | $3,000 |
| Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies) | |||
| Includes Emergency Companion Cover | - | Yes | Yes |
| Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies) | |||
| Hospital Cash Allowance^^ | - | $2,500 | $5,000 |
| An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas. | |||
| Accidental Death | - | - | $25,000 |
| A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies) | |||
| Permanent Disability^^ | - | - | $25,000 |
| A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies) | |||
| Loss of Income^^ | - | - | $10,400 |
| Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies) | |||
| CANCELLATION |
- | $25,000 | Unlimited |
| Cancellation Fees & Lost Deposits | - | $25,000 | Unlimited |
| Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters. | |||
| Alternative Transport Expenses | - | - | $5,000 |
| Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies) | |||
| Travel Delay Expenses | - | - | $2,000 |
| Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies) | |||
| LUGGAGE |
- | $7,500 | $7,500 |
| Luggage & Personal Effects | - | $7,500 | $7,500 |
| Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones. | |||
| Luggage & Personal Effects Delay Expenses^^ | - | - | $250 |
| Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies) | |||
| Travel Documents & Transaction Cards^^ | - | $2,000 | $5,000 |
| Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution. | |||
| Theft of Cash^^ | - | - | $250 |
| Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey. | |||
| PERSONAL LIABILITY |
$2,500,000 | $2,500,000 | $5,000,000 |
| Personal Liability | $2,500,000 | $2,500,000 | $5,000,000 |
| Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you. | |||
Medical Only
Show Benefits
MEDICAL Unlimited- Overseas Emergency Medical Assistance^ Unlimited
- 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements.
- Overseas Emergency Medical & Hospital Expenses^ Unlimited
- Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits.
- Includes Dental Expenses (per person) $500
- Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth.
- Additional Expenses -
- Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas)
- Includes Family Emergency -
- Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies)
- Includes Resumption of Journey -
- Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies)
- Includes Emergency Companion Cover -
- Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies)
- Hospital Cash Allowance^^ -
- An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas.
- Accidental Death -
- A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies)
- Permanent Disability^^ -
- A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies)
- Loss of Income^^ -
- Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies)
- CANCELLATION Unlimited
- Cancellation Fees & Lost Deposits Unlimited
- Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters.
- Alternative Transport Expenses -
- Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies)
- Travel Delay Expenses -
- Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies)
- LUGGAGE -
- Luggage & Personal Effects -
- Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones.
- Luggage & Personal Effects Delay Expenses^^ -
- Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies)
- Travel Documents & Transaction Cards^^ -
- Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution.
- Theft of Cash^^ -
- Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey.
- ANCILLARY $2,500,000
- Personal Liability $2,500,000
- Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you.
- Rental Vehicle Insurance Excess Optional
- Cover for the excess payable on your rental car's insurance in the event of accidental damage or theft during the car rental period.
-
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to the section titled Cover Benefits In Detail of this PDS for more information.
Standard
Show Benefits- MEDICAL Unlimited
- Overseas Emergency Medical Assistance^ Unlimited
- 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements.
- Overseas Emergency Medical & Hospital Expenses^ Unlimited
- Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits.
- Includes Dental Expenses (per person) $500
- Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth.
- Additional Expenses $30,000
- Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas)
- Includes Family Emergency Yes
- Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies)
- Includes Resumption of Journey $3,000
- Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies)
- Includes Emergency Companion Cover Yes
- Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies)
- Hospital Cash Allowance^^ $2,500
- An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas.
- Accidental Death -
- A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies)
- Permanent Disability^^ -
- A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies)
- Loss of Income^^ -
- Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies)
- CANCELLATION Unlimited
- Cancellation Fees & Lost Deposits Unlimited
- Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters.
- Alternative Transport Expenses -
- Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies)
- Travel Delay Expenses -
- Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies)
- LUGGAGE $5,000
- Luggage & Personal Effects $5,000
- Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones.
- Luggage & Personal Effects Delay Expenses^^ -
- Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies)
- Travel Documents & Transaction Cards^^ $2,000
- Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution.
- Theft of Cash^^ -
- Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey.
- ANCILLARY $2,500,000
- Personal Liability $2,500,000
- Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you.
- Rental Vehicle Insurance Excess Optional
- Cover for the excess payable on your rental car's insurance in the event of accidental damage or theft during the car rental period.
-
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to the section titled Cover Benefits In Detail of this PDS for more information.
Comprehensive
Show Benefits- MEDICAL Unlimited
- Overseas Emergency Medical Assistance^ Unlimited
- 24 Hour emergency medical assistance services, access to trained medical advisers, medical evacuation, hospital expense guarantees, ambulance fees, messages to family, and funeral arrangements.
- Overseas Emergency Medical & Hospital Expenses^ Unlimited
- Overseas medical treatment if you are injured or become sick overseas, including hospital stays, surgery, prescription drugs, and doctor visits.
- Includes Dental Expenses (per person) $500
- Cover for emergency dental treatment for the relief of sudden and acute pain to sound and natural teeth.
- Additional Expenses $50,000
- Cover for additional travel expenses if you cannot travel because of an injury or sickness (whilst overseas)
- Includes Family Emergency Yes
- Cover for additional travel expenses such as your return flight to Australia if a relative of either you, or travelling companion requires hospitalisation or dies unexpectedly. (no excess applies)
- Includes Resumption of Journey $3,000
- Reimbursement for the cost of airfares for you to return to the place where your journey was interrupted in the event of a relatives death or hospitalisation, following serious injury or illness. (no excess applies)
- Includes Emergency Companion Cover Yes
- Additional accommodation and travel expenses you incur to remain with your travelling companion. (no excess applies)
- Hospital Cash Allowance^^ $5,000
- An allowance of $50 per day if you are hospitalised for more than 48 continuous hours whilst overseas.
- Accidental Death $25,000
- A benefit payable if you die because of, and within 12 months, of an accidental bodily injury sustained during your journey. (no excess applies)
- Permanent Disability^^ $25,000
- A lump sum benefit if you suffer a total permanent disability as result of an accidental injury during your trip. (no excess applies)
- Loss of Income^^ $10,400
- Weekly benefit payable if you become disabled within 30 days of an injury you sustained during your journey, and you are unable to work more than 30 days after returning to Australia. (no excess applies)
- CANCELLATION Unlimited
- Cancellation Fees & Lost Deposits Unlimited
- Cover for cancellation fees and prepaid travel expenses that you cannot recover when your trip is cancelled or cut short due to unexpected events such as illness, injuries, accidents, strikes and natural disasters.
- Alternative Transport Expenses $5,000
- Reasonable travel expenses incurred to reach special events such as weddings, funerals, conferences and sporting events on time following transport delays beyond your control. (no excess applies)
- Travel Delay Expenses $2,000
- Cover for reasonable meal and accommodation expenses if your journey is disrupted for more than 6 hours due to circumstances beyond your control. (no excess applies)
- LUGGAGE $7,500
- Luggage & Personal Effects $7,500
- Repair or replacement cost of any personal effects that are lost, stolen or accidentally damaged during your journey. This includes items such as cameras, laptops, tablets and mobile phones.
- Luggage & Personal Effects Delay Expenses^^ $250
- Cover to purchase essential personal items following your luggage and personal effects being delayed, misdirected or misplaced by your carrier for more than 12 hours. (no excess applies)
- Travel Documents & Transaction Cards^^ $5,000
- Replacement cost of lost or stolen travel documents including passports and credit cards. This includes costs incurred due to fraudulent activity on your credit card not already covered by the financial institution.
- Theft of Cash^^ $250
- Cover for cash, bank notes, currency notes, postal orders or money orders stolen from you during your journey.
- ANCILLARY $5,000,000
- Personal Liability $5,000,000
- Cover for legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you.
- Rental Vehicle Insurance Excess Optional
- Cover for the excess payable on your rental car's insurance in the event of accidental damage or theft during the car rental period.
-
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to the section titled Cover Benefits In Detail of this PDS for more information.
Note: Benefit limits shown are per adult traveller. For accompanying dependants, the policy benefits are shared with the adult traveller.
^^ There is no cover for these benefits while travelling in Australia.
Sub-limits apply to some sections. Please refer to PDS for more information.
WHY BUY WITH ZOOM
Travel delays
Troubles on your trip are never much fun. Cover your Vietnamese adventure in a flash with Zoom travel cover. We keep things zippy!
kids go free
Family holiday to Europe? Save your euros with all dependants under 19 included under your policy at no additional cost.
rental car excess
Driving Hanoi to Ho Chi Minh City? Our rental vehicle excess add-on is a must for roadtripping travellers.
easy claims
We've done away with lengthy forms and have kept our claims process simple. We guarantee to assess fully documented claims in a flash.
Peace Of Mind
Zoom to Zen. You can sit back and relax on your holiday knowing that you’re covered by award winning travel insurance.
VIETNAM TRAVEL INSURANCE FAQs
Got some curly questions in regards to your Vietnam travel insurance cover?
Be in the the know before you go with answers to the most common queries below.
-
Am I covered medically while holidaying in Vietnam?
-
Yes, all our policies cover for unlimited medical coverage. Zoom provides cover for your overseas medical expenses including hospital stays, surgery, doctor visits, emergency evacuation and repatriation home if required. We can provide written guarantees of payment of reasonable expenses directly with your hospital in emergency situations. Phew!
-
What happens if I need medical assistance in Vietnam?
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Have complete peace of mind on your adventure. Zoom provides immediate support through our emergency assistance provider, First Assistance. Help is just a phone call away any time of day 365 days a year. This includes access to medical advisors, medical transfers and emergency evacuation if required. We also assist with passing on messages to family and returning unsupervised dependants back to Australia.
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How do alcohol and drugs affect my cover?
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When it comes to alcohol we advise you to drink in moderation. One too many rice wines could see you jeopardizing your cover. Please note that we may exclude any claims where excessive drugs or alcohol have been involved.
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I have high value items; how much can I insure them for?
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If you have an expensive item that you just can’t leave behind you can insure it separately for up to $5,000. Please note that high value item cover is only available under our comprehensive plan.
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Am I covered for pickpocketing in Vietnam?
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Yes, you’re covered for pickpocketing and muggings, provided of course you were acting with reasonable care (i.e. did not leave your belongings unattended). If you’re the victim of a pickpocket, you’d be covered for loss, theft and damage to your luggage and personal effects. If you are robbed, it’s important that you get a police report and contact us as soon as possible.
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What age limits apply to Zoom travel insurance policies?
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You must be under the age of 85 to buy a policy with Zoom. Those under 79 years can purchase a policy for a maximum trip duration of 365 days. Those aged between 80-85 years can purchase a policy for a maximum trip duration of 184 days only. You must also be under the age of 69 to purchase our add-on ski or adventure packs.
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Can I reduce my excess with Zoom products?
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Yes you can reduce the standard excess of $200 by paying a excess reduction fee within the payment process.
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What is a dependant?
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This means your dependant children or grandchildren under the age of 19 at the date of policy issue who are travelling with you.
