Case Studies

Hear from some of Zoom's customers as they recount their holiday nightmares heightening the importance of travel insurance more than ever.
 
 

 

Anna Gallo

On her final night in Japan, Anna Gallo woke up shivering. What happened next would lead to a fight for her survival after she was diagnosed with a life-threatening disease. But thanks to urgent medical treatment, the unwavering support of her loved ones, and Zoom Travel Insurance covering her medical expenses and flying her parents to her bedside, Anna went on to make a full recovery.

Read Anna's story

 

Anna Gallo

Lisa Starling

Just a few days into a whirlwind trip to Maui, Hawaii, Lisa started having debilitating headaches. Things turned from bad to worse and Lisa was rushed into intensive care surgery for what turned out to be a severe brain aneurism. Thankfully, Lisa's million dollar claim was covered by Zoom Travel Insurance, so she could focus on recovering in Hawaii's best hospital.

Read Lisa's story

 

Lisa Starling

 

 

Bronwen and Rob

While touring Tasmania, Auckland couple Bronwen and Rob were forced to contend with major surgery, a long hospital stay and mounting accomodation bills after Bronwen developed a serious heart condition. The couple found out a difficult truth- that reciprocal healthcare benefits alone is not enough to cover the cost of a major health scare. 

Read Bronwen and Rob's story

 

Bronwen and Rob

 

 

Liliana Sheridan

On her first big family holiday, little Lilliana was a happy and healthy baby, and then halfway into the month-long trip, she came down with a fever, which turned out to be Meningococcal disease. Luckily, Liliana's family  were covered by Zoom Travel Insurance. Watch to hear Liliana's story.

Watch Liliana's story

 

Liliana Sheridan

 

 

Tom Haramis

Aussie dad Tom Haramis began coughing just days into a longed-for trip to Thailand. Days later, he was at death’s door.

Luckily, Tom was covered by Zoom Travel Insurance. Watch how Tom's holiday ordeal unfolded.

Watch Tom's story

 

Tom Haramis Case Study

 

 

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Canstar Award 2025 — Outstanding Value International Travel Insurance Canstar Award 2025 — Outstanding Value Seniors Travel Insurance Finder Award 2026 — Highly Commended Value Travel Insurance Mozo Experts Choice Award 2025 — Exceptional Value Comprehensive Travel Insurance WeMoney Award 2026 - Digital Travel Insurer Of The Year