Travel Without  The Worry 

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The maximum number of people you can have on a Zoom policy is 25.
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Coverholder at Lloyds

HOLIDAY RESCUE & EMERGENCY EVACUATION

Travellers are often, rightfully concerned about the amount of holiday rescue cover they should look for in a travel insurance policy.  With Zoom Travel Insurance, you can relax knowing that all our policies provide unlimited cover for Overseas Emergency Medical Assistance services.  This covers holiday rescue services such as the cost of transportation should you need to be evacuated or transported to the nearest adequate medical facility.
It also covers repatriation to bring you back home into your network of medical professionals, family and friends.

ZOOM EMERGENCY ASSISTANCE SERVICES

emergency assistance

24/7 EMERGENCY assistance

There when you need us.  Our emergency assistance experts are just a phone call away 24 hours a day, seven days a week, 365 days a year
(366 days in a leap year).
 

helicopter evacuation

OVERSEAS mEDIVAC

Speedy medical evacuation can be the difference between life and death. Our medical experts don’t waste precious moments in an emergency.

 

medical advisor

MEDICAL ADVISOR

If you become sick or injured overseas, Zoom will provide you with access to a qualified Medical Advisor who will assist you to get the emergency medical treatment you need.
 

hospital guarantee

written guarantee

We can provide written guarantees of payment of reasonable expenses for emergency hospitalisation that may be required while you are overseas. 
 

Family messages and updates

FAMILY
UPDATES 

We will keep you’re your loved ones up to date by passing on messages to your family or employer in the case of an emergency.

 

Family Emergency

FAMILY EMERGENCY

We understand how important family is which is why we include cover for reasonable costs for family members to be by your side on our comprehensive plans. 
 

foreign language translator

foreign language 

Our emergency assistance team members speak a range of languages and can also help arrange a translator if you’re in a country where you don’t speak the language.
 

here to help customers

WE'RE HERE
FOR YOU

We love taking care of our customers. One of our company values is "Be Human Always" and we will always place care over cost. 

 

HOLIDAY RESCUE FAQs

Zoom travel insurance is there to assist you if something unexpected happens and you or your holiday need rescuing. We have answered some common questions on what to expect if your holiday is unexpectedly disrupted and emergency assistance is required.
  • What does Medical Evacuation mean?
  • Medical evacuation, often shortened to medivac, is the timely and efficient care provided by medical personnel, to injured or ill travelers being evacuated from the scene of an accident or en-route to appropriate facilities to receive medical treatment.

  • How does a holiday rescue work?
  • If you find yourself in an emergency situation and need to be rescued on holiday, contact Zoom's 24-hour emergency assistance line as soon as possible. This allows our emergency assistance team, First Assistance, to liaise with your treating doctor or hospital overseas and assess the level of care being provided. We can also then determine what medical treatment or transportation is required. In some cases, the recommendation will be made to bring you home to Australia for treatment. In serious cases, this may mean the arrangement on an air ambulance.

  • How much does an air ambulance cost?
  • Helicopter flights are expensive, there's no denying it. The cost will vary depending on the distance of the transport as well as any specialised staff and equipment required to be on board. For example, helivac costs in relation to skiing accidents usuallly cost between $4-$18k, but the average cost of an air ambulance flight in the USA or Canada is over a whopping $200,000!

  • When isn't holiday rescue covered?
  • We’re here to help if you, your traveling companion or your family is in danger, but travel insurance doesn’t cover everything.  It’s important to read the policy wording to understand terms, conditions, limits and exclusions.

    Below are some scenarios that wouldn’t be covered.
     

    You did not contact us for pre-approval of an emergency rescue.

    You did not follow the advice of our 24/7 emergency First Assistance (for example, if our medical team recommend you return to Australia and you refuse to do so).

    You’re not covered for costs incurred once you have returned home to Australia. Medical expenses incurred in Australia are excluded, even if the illness or injury was sustained overseas and we paid for the overseas medical expenses.

    As outlined in the policy wording, you are not covered for expenses that relate to a pre-existing medical condition, unless it is a condition listed in Zoom’s automatically covered medical conditions.

    Anything that is listed as an exclusion under Overseas Emergency Assistance Services or as a general exclusion on the policy.

    You’ve reached base camp and the guide and/or helicopter rescue crew convinced you of joy flight to get down off the mountain.

  • Am I covered for helicopter evacuation off the slopes?
  • Yes, if you have a serious accident on the slopes, we will pay for helicopter evacuation to get you to the nearest hospital provided you selected our Snow Pack add-on, and were participating in one of the snow sport activities listed covered by our policy. We do not cover skiing or snowboarding backcountry or outside resort boundaries, or any activity that is professional, or involves and form of racing, acrobatics, aerials, stunting or freestyle. For the full list of snow sport activities we cover, please see our policy glossary.

    If you are involved in an accident on the slopes, contact our 24/7 emergency assistance team as soon as possible.

COMPARE ZOOM TRAVEL INSURANCE PLANS

Each Zoom plan has different policy benefits. You can minimise your costs with Medical Only cover, or choose to buy Comprehensive Travel Insurance for extra protection to cover things like travel delays and cancellation. Compare Zoom's Travel Insurance plans online today.

Like all travel insurance plans, they don't cover everything. Just the unexpected.
You should read your policy document (PDS) carefully to ensure you select the cover that is best for you.

You can add optional cover for extras such as Rental Vehicle Excess if you are hiring a car, Sports Activities Pack if you’re feeling adventurous and Snow Cover if you are hitting the slopes.  These can be added during the quote process.