Online Claim Form

Lodging your claim online is convenient and generally faster than over the
phone. Please allow up to 5 minutes to complete the form
 

ALREADY LODGED A CLAIM?

If you have already commenced an online claim and need to add attachments, please select the below button​

ADD ATTACHMENTS TO EXISTING CLAIM
1. Your Details
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2. Your Claim
TELL US WHY YOU WISH TO CLAIM (MULTIPLE SELECTIONS CAN BE MADE)    
  • Medical & Hospital Expenses
  • Trip Cancellation Expenses
  • Additional Accomodation & Trip Expenses
  • Lost Luggage & High Value Items
  • Rental Vehicle Excess
  • Other Expenses
TELL US ABOUT YOUR OVERSEAS MEDICAL AND DENTAL CLAIM  
Were you ill or injured overseas?
Did a family emergency occur? (like the death or disability of a family member)
Were any travelling companions ill or injured overseas?
Were you skiing, snowboarding or onboard a cruise ship?
When did this event occur?  
When did this event occur?
In which country did this event happen?  
In which country did this event happen?
TELL US ABOUT YOUR CANCELLATION CLAIM
Is this claim related to a death or disability event?
When did this event occur?  
When did this event occur?
In which country did this event happen?  
In which country did this event happen?
TELL US ABOUT YOUR ADDITIONAL ACCOMODATION AND TRIP EXPENSES CLAIM
Is this claim related to a death or disability event?
Were any of your travelling companions injured?
When did this event occur?  
When did this event occur?
In which country did this event happen?  
In which country did this event happen?
TELL US ABOUT YOUR ADDITIONAL LUGGAGE EXPENSES CLAIM
When did this event occur?  
When did this event occur?
In which country did this event happen?  
In which country did this event happen?
TELL US ABOUT YOUR RENTAL VEHICLE EXCESS EXPENSES CLAIM
When did this event occur?  
When did this event occur?
In which country did this event happen?  
In which country did this event happen?
TELL US ABOUT YOUR OPTIONAL BENEFITS CLAIM
When did this event occur?  
When did this event occur?
In which country did this event happen?  
In which country did this event happen?
Describe in detail what happened

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YOUR CREDIT CARD EXPENSES  
Did you book your flights, hotels or tour expenses on a credit card?
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3. Your Expense Details
TELL US ABOUT YOUR EXPENSES
Description of expense
Date of expense
Currency
Value
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4. Your Payment Details
TELL US WHERE WE ARE TO DEPOSIT ANY PAYMENTS YOU ARE DUE
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5. Important Information

Zoom Travel Insurance claims are handled by the dedicated claims team at the Travel Claims Centre (TCC), a registered business name of Coffre-Fort Pty Ltd.

All information that you provide is collected in accordance with our privacy policy. We use the information you provide us with to assess your claim and pursue any recovery. It is important that you read and agree to the following terms before submitting your claim.

Zoom

Zoom travel insurance offers simple, flexible travel insurance for maximum peace of mind no matter where you're zooming to.

About Zoom Policy Wording Travel Alerts Family Violence Policy  Complaints
"Zoom Travel Insurance" is a registered Business name of the Insurance Geeks Pty Ltd ABN 35 612 507 785 located at Level 1, 332 Kent Street, Sydney, NSW 2000 Australia. The Insurance Geeks is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. This site contains general guidance only on insurance products available to you. Before you buy a policy, you should consider if this product suits your needs by reading the policy wording, known as a Product Disclosure Document (PDS) in light of your personal circumstances. This insurance is underwritten by HDI Global Specialty SE – Australia, principal place of business at Level 19, 20 Martin Place, Sydney NSW, 2000.
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